Create Winning Customer Experiences with Generative AI

Nicolaj Siggelkow, Christian Terwiesch

2023年4月4日

The launch of ChatGPT will be remembered in business history as a milestone in which artificial intelligence moved from many narrow applications to a more universal tool that can be applied in very different ways. While the technology still has many shortcomi…

Three recommendations for where — and how — to deploy this new technology. "> Since its launch in November 2022, ChatGPT, the chatbot developed by OpenAI, has taken the business world by storm. … https://hbr.org/2023/04/create-winning-customer-experiences-with-generative-ai